CEO Message
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CEO Message
Dear Board and Commission,
Please take a look at the introduction to this month’s CEO Dash!
Paul D. Bishop, CAE,
President & Chief Executive Officer

Testing Service Numbers
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Testing Service Numbers
Congratulations to the Marketing and Communications team as the new Professional Operator website is a finalist for an American Marketing Association award for best website of the year. We’re competing against large companies, so it’s an honor just to be nominated!
- PO Website awarded as ‘Best Website of the Year” by the American Marketing Association of Iowa
- Partnered with David James Group
- Pride
- Initial planning for September Board Meeting in Portland, Maine
- Planning the ABC and PO booth as well as a POwer Pinning Ceremony at Weftec21 in Chicago
- Initial planning and visiting the venue for the ABC Innovation in Certification 2022 Conference in New Mexico
- Starting 2022 Board of Directors Elections
- Gearing up for Exam Development and starting recruitment efforts for item writers
- Managing the development of the new Certemy platform, as well as training on the system
- Assisting with building the relationship with the National Blue Ribbon Commission to get the Onsite non-potable water certification off the ground
A New Partnership with Certemy
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A New Partnership with Certemy
ABC is excited to announce a new partnership with Certemy, a certification management software company. Certemy’s instantly configurable software is for professional certification boards and associations who wish to automate a manual, paper-based certification program — or replace custom certification management software that is too difficult or expensive to change.
With Certemy, we will be able to process certification applications and renewals for the Professional Operator and ABC Voluntary certification programs faster and easier while reducing costs and expanding functionality. We will be able to drive efficiency through automation. Build trust through transparency. Add or change any aspect of our certification programs in minutes without IT staff or custom programming. Certemy will proactively guide professionals through the certification process, step by step, so we can spend more time analyzing data and managing exceptions. Our applicants will love the online application process and ease of use, as well as the Digital Wallet, so that all of their documents are just a click away.
We are excited to launch both programs on this web-based software this fall!
Some things we love about the platform:
- We can host both the ABC and PO programs, allowing us to go paperless for the previously paper-only ABC Voluntary program.
- More reporting features built-in, as well as the ability to create custom reports
- A registry of our professionals updated in real-time that we can embed on our website, making it easier to know who is currently certified
- Allows the reviewer to log in as the professional and see what they are seeing
- Continual updates hosted by the platform, at no additional cost to us
- Easier step-by-step applications, with a clearer distinction between exam and reciprocity applications
- Notifications are sent on a recurring basis when certifications are close to the expiration
- A digital wallet for both programs, so that the professional has access to all of the documents they have uploaded, as well as copies of their certificates issued by us, anytime, on their phone or computer-tech/website support by Certemy for any issues the professional or ABC may have.
- More, and easier, customization of all fields held in Certemy. Anything on our side can be changed in a matter of minutes.
- User guide to help answer commonly asked questions, as well as a team at Certemy available for phone support for our candidates.
Testing and Certification Numbers
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Testing and Certification Numbers
Total examinations issues in the 2025 fiscal year.
Current Certification Numbers:
* Numbers do not include renewals
WPI Program
PO Program
WPI Financials
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Dates to Remember
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Dates to Remember
WPI Staff Travel
November 10-12, 2025
Certification Development in Washington, D.C.
November 17-20, 2025
ICE Exchange in Phoenix, Arizona.
Holiday Closures
WPI offices will be closed the following dates for the holiday season.
November 11, 2025
Closed in observance of Veterans Day.
November 26-28, 2025
Closed in observance of US Thanksgiving.
December 22-26, 2025
Closed in observance of Christmas.
January 1-2, 2026
Closed in observance of New Years celebrations.
Board Announcements
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Board Announcements
You can find the meeting minutes from our January meeting below.
The next Board of Directors meeting will be hosted on January 26, 2026, in Hilton Head, SC. Please fille out the travel survey here.
The agenda and BOD packet will be sent to you closer to the meeting.
Following the Board events, we will kick off the 39th annual Innovation in Certification conference! Much like our Hilton Head, our conference theme focuses on resilience. The water industry faces many challenges today across politics, environmental changes, workforce retention and more. Our conference aims to promote collaboration and inspire solutions.
You can learn more about the event in our handout or on our website!
We are pleased to share that the 2025 WPI Standardized Exams have already been adopted by over 35 certifying bodies. Our testing team is actively working to onboard additional clients to these new exam.
The feedback from clients who have implemented the exams has been overwhelmingly positive. Testing clients have been very optimistic about the new exams and note an increase in passing scores.
We’ve been working with the team at PropFuel to launch our first membership email campaign! PropFuel helps associations and nonprofits turn one-way emails into personalized, engaging conversations that strengthen member relationships and drive growth. It allows us to ask questions, listen to responses, and follow up in more meaningful and relevant ways. Through this platform, we can better understand what our members need and connect them with the right programs and resources at the right time.
In October, we rolled out our first campaign through PropFuel to measure membership satisfaction and guide our future engagement efforts. We asked members a simple question: “Based on your experience as a member, how likely are you to recommend Water Professionals International (WPI) to a colleague?” We were thrilled to see that every response rated us between 8 and 10 out of 10. Members who shared their score were then asked what they value most about their membership, and their feedback was overwhelmingly positive. We’re excited to continue using this technology to deepen our understanding of our members and find new ways to meet and anticipate their needs!
The updated Policies & Procedures is now available for download.
If needed, please complete the expense report below.
Highlights
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Highlights
You can ask your WPI questions from our newest team member, WooPI!
You can login here to begin connecting with your preassigned groups. If you have any issues accessing the forum, please email Malorie Hendrix (mhendrix@gowpi.org) for assistance.
We have extended the PO Peer Recognition Campaign! WPI has invited operators, trainers, and industry leaders to nominate someone they think is deserving of the PO designation. Now through October, we will select three operators per month to waive the application fee.
Meet the DJG Team
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