CEO Message
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CEO Message
Dear Board and Commission,
Please view the video for an introduction to this month’s CEO Dash!
Paul D. Bishop, CAE,
President & Chief Executive Officer

Testing Service Numbers
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Testing Service Numbers
Congratulations to the Marketing and Communications team as the new Professional Operator website is a finalist for an American Marketing Association award for best website of the year. We’re competing against large companies, so it’s an honor just to be nominated!
- PO Website awarded as ‘Best Website of the Year” by the American Marketing Association of Iowa
- Partnered with David James Group
- Pride
- Initial planning for September Board Meeting in Portland, Maine
- Planning the ABC and PO booth as well as a POwer Pinning Ceremony at Weftec21 in Chicago
- Initial planning and visiting the venue for the ABC Innovation in Certification 2022 Conference in New Mexico
- Starting 2022 Board of Directors Elections
- Gearing up for Exam Development and starting recruitment efforts for item writers
- Managing the development of the new Certemy platform, as well as training on the system
- Assisting with building the relationship with the National Blue Ribbon Commission to get the Onsite non-potable water certification off the ground
A New Partnership with Certemy
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A New Partnership with Certemy
ABC is excited to announce a new partnership with Certemy, a certification management software company. Certemy’s instantly configurable software is for professional certification boards and associations who wish to automate a manual, paper-based certification program — or replace custom certification management software that is too difficult or expensive to change.
With Certemy, we will be able to process certification applications and renewals for the Professional Operator and ABC Voluntary certification programs faster and easier while reducing costs and expanding functionality. We will be able to drive efficiency through automation. Build trust through transparency. Add or change any aspect of our certification programs in minutes without IT staff or custom programming. Certemy will proactively guide professionals through the certification process, step by step, so we can spend more time analyzing data and managing exceptions. Our applicants will love the online application process and ease of use, as well as the Digital Wallet, so that all of their documents are just a click away.
We are excited to launch both programs on this web-based software this fall!
Some things we love about the platform:
- We can host both the ABC and PO programs, allowing us to go paperless for the previously paper-only ABC Voluntary program.
- More reporting features built-in, as well as the ability to create custom reports
- A registry of our professionals updated in real-time that we can embed on our website, making it easier to know who is currently certified
- Allows the reviewer to log in as the professional and see what they are seeing
- Continual updates hosted by the platform, at no additional cost to us
- Easier step-by-step applications, with a clearer distinction between exam and reciprocity applications
- Notifications are sent on a recurring basis when certifications are close to the expiration
- A digital wallet for both programs, so that the professional has access to all of the documents they have uploaded, as well as copies of their certificates issued by us, anytime, on their phone or computer-tech/website support by Certemy for any issues the professional or ABC may have.
- More, and easier, customization of all fields held in Certemy. Anything on our side can be changed in a matter of minutes.
- User guide to help answer commonly asked questions, as well as a team at Certemy available for phone support for our candidates.
Testing and Certification Numbers
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Testing and Certification Numbers
Due to an issue with PSI's reporting, CBT numbers may vary from the above. We will update this page as soon as we are able.
Current Certification Numbers:
* Numbers do not include renewals
WPI Program
PO Program
WPI Financials
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WPI Financials
Year To Date
Dates to Remember
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Dates to Remember
March 3rd-6th, 2024
Association of Test Publishers annual Innovation in Testing conference.
March 12th-14th, 2024
Alberta AWWOA’s annual Operator Seminar.
March 17th-20th, 2024
Pilot Testing WPI Exams in Tennessee.
April 15th-16th, 2024
ASAE- Association Insights Center Thought Leadership Panel.
April 16th-19th, 2024
WPI Exam Development-Item Review.
May 5th-11th, 2024
National Drinking Water Week-PO Pinnings.
Board Announcements
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Board Announcements
You can find the draft meeting minutes from our January meeting here.
The BOD Meeting for will be hosted September 17th-19th, 2024, in Puerto Vallarta, Mexico. The agenda and BOD packet will be sent to you closer to the meeting.
We are excited to gather our exam development committees for Water Treatment, Wastewater Treatment, Collection, and Distribution April 16-18 in Las Vegas, Nevada for an Item Review Workshop. After the successful completion of our Job Analysis survey and item writing efforts last year, this meeting will kick off the next phase of our exam development process. Following our Item Review Workshop, we will be able to begin assembling test forms and determining cut scores. This is a crucial step in the release of our new exams later this year, and are excited to bring our Subject Matter Experts together in April.
We are in the process of migrating all CBT clients to a new scheduling system with PSI, Unified Candidate Scheduling System (UCS 2.0). We are excited to move our programs onto this new platform which is a modern, robust, and proven tool for candidate scheduling and management and should solve several of the pitfalls we see as the older system is deprecated. We anticipated this migration to be completed by this juncture, however, a few challenges have prevented us from making as smooth a transition as we’d expected.
The reporting functions are not working as they previously did due to the new system’s inability to communicate with the old system. We continue to reinforce to PSI the fact that accurate reporting is imperative, and we need the system to be fully functional. Alas we cannot make the programmers write new code any faster than they are able. In the meantime, we attempt to allay the frustrations of every program encountering struggles through thoughtful problem-solving and communication. We have primarily been able to provide each program the information they require using alternative methods.
Reporting issues aside, there are many great features and upgrades in this new system that weren’t available in the old. The UCS2 scheduling platform is much more candidate centric and intuitive. Each program has a customizable dedicated landing page so a logo, background image, and program specific language may be incorporated. This allows candidates to easily recognize they are in the correct spot when scheduling their exams. There are two portals for each program in the UCS2 platform; one is the new candidate portal that allows each candidate to create a personal account to schedule, reschedule, access payment receipts, and view test results and score reports of their completed exams at their leisure. The program’s login allows them to see all the information in their candidates’ portals, review scheduling, obtain reports, and make any necessary updates.
The UCS2 system also provides the opportunity to implement Remote Proctoring (RP) for all CBT programs. This modality was unavailable in the previous system, so only select CBT programs had access to it. If you are interested in pursuing this for your program, please let us know and we can begin discussion on implementation and timelines for these services.
To begin creating the program outlined in the WPI Training Certification whitepaper we formed a team of volunteers at the IiC24 conference. The team meets for one hour every three weeks. Inside the group, we’ve created subcommittees to focus on each of the three pillars and our messaging. These groups meet independently of the entire team. We put together a 12-month timeline in the hopes we will have the first edition of the program ready to present at IiC25 next January.
We determined that it would be wise to gauge industry interest in a Training Certification for the water sector by performing market research, so we’ve requested a cost proposal. To get a truly representative sample our team of volunteers will be involved in the process and assist with developing the questions and determining who the survey is disseminated to (small, medium, & large areas). We’re in the process of editing a short preamble for the survey that will succinctly summarize the intent behind this initiative to hopefully allay the unfounded concerns we have encountered that WPI will be implementing a mandated program that will drastically change the landscape of CEU approval and delivery requirements. WPI plans to be completely transparent with the results of this research for anyone who is interested.
We are also planning a Job Analysis (JA) for industry trainers. We’ve begun work on creating an application to build a Subject Matter Expert (SME) Committee. The committee will provide technical assistance to our psychometric partner, PSI, while creating the questions for the JA whose results will provide the important job tasks performed by industry trainers. SMEs will verify the technical accuracy, clarity, and comprehensiveness of the job tasks, and identify the capabilities (e.g., knowledge, skills, and abilities) required to perform them on a task-by-task basis, so a link can be established between each task statement and requisite capability. The results of the JA will be used to create the certification exam for the program just like WPI’s other certification exams.
If needed, please complete the expense report below and submit to Paul, Tom, and Haley for processing.
Highlights
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Highlights
We shared a new video at the WEF/AWWA YP Summit, introducing over 300 young professionals to WPI. Watch Video Here
Meet the DJG Team
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